Refund Policy
Last updated: [________]
This Refund Policy outlines the conditions under which refunds may be granted by [Company Name] (“we”, “our”, or “us”) for services and/or products provided through our website [Website URL].
1. General Policy
All payments made to [Company Name] are considered final unless otherwise stated in writing. By placing an order or making a payment, you acknowledge and agree to this Refund Policy.
2. Services
Due to the nature of our services (consulting, sourcing, guidance, coordination, translation, or similar professional services), all service fees are non-refundable once the service has started.
If the service has not yet started, a refund may be considered at our sole discretion.
3. Products
If physical products are involved, refund eligibility depends on the specific agreement made in writing prior to the transaction.
Unless explicitly agreed otherwise:
- Products sourced or ordered on behalf of a client are non-refundable
- Deposits paid to factories, suppliers, or third parties are non-refundable
4. Deposits and Advance Payments
Any deposits, retainers, or advance payments made to secure services, factory orders, reservations, or production slots are strictly non-refundable.
5. Third-Party Costs
We are not responsible for refunds related to third-party costs, including but not limited to:
- Factory payments
- Shipping and logistics fees
- Customs duties, taxes, or inspections
- Banking, payment processor, or exchange fees
These costs are governed by the policies of the respective third parties.
6. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without prior communication with us constitutes a breach of this Refund Policy.
We reserve the right to suspend or terminate services in the event of a chargeback and to provide this policy as evidence to payment processors or financial institutions.
7. Exceptional Circumstances
Refunds may be granted only in exceptional cases where:
- The service was not delivered at all due to our sole fault
- A written agreement explicitly provides for a refund
Any approved refund will be processed using the original payment method where possible.
8. Refund Processing Time
If a refund is approved, processing times may vary depending on the payment method and financial institutions involved.
9. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Information
For any questions regarding this Refund Policy, please contact us at:
Email for questions related to refunds and returns.
Company name: [Company Name]